Why is my att u-verse box not working?

The receiver turns off (standby mode)

After eight hours of inactivity, your receiver automatically goes to standby mode. This feature is in place to conserve energy. To prevent your receiver from going to standby, just press a key like OK, Guide, or Options on your U-verse remote to restart the eight-hour cycle.

The receiver doesn't respond to the remote control

Check the batteries in the remote by pressing the AT&T button on the remote. If you see a red light, the batteries are still good. If you don’t see a red light or the red light is dim, replace the batteries in the remote.

Connection error on TV or receiver and WAP not pairing

Your receiver may be having too much distance from your WAP. Move your wireless receiver near to the WAP, and then pair them by pressing the WPS button on your WAP and the OK button on your wireless receiver. Pairing takes around two minutes. If pairing is successful, the Link light on your wireless receiver must turn green.

Try troubleshooting & resolving from your TV

Using your U-verse remote control:

1.                   Firstly, Press Menu.

2.                   Then choose Help > Information > Troubleshoot & Resolve > TV > DVR.

3.                   Follow the onscreen prompts.

Restart your receiver or fix particular problems

Several receivers’ issues can be fixed by restarting your receiver. To do this, press and hold the Power button for 10 seconds. This takes 5-8 minutes and will affect any DVR recordings in progress. If you' ve several receivers, reboot your wireless gateway by unplugging it from its power source. Wait a couple of minutes, and then plug it again. How to fix att outage map & att bill pay phone number.

·         If you’re having a particular issue and restarting the receiver doesn’t solve it, try the tips below.

·         Receiver power is on and TV power is on, but I still can't see TV.

·         Check your TV menu setup. Be sure the proper input/source setting is selected.

Following this simple process can restore your video

Restart your U-verse Receiver

If you are seeing no video and the red, blue, and green lights on your U-verse Receiver are blinking, a critical error has happened with the U-verse Receiver. How to fix att Uverse bill pay & att live chat & att bill pay phone number problems.

Restart your receiver by holding down the POWER button for 10 seconds then pressing it again to restart. This process takes up to 5 to 8 minutes to complete and will affect any DVR recording in progress.